Here is an example of a “How To” article posted by TRUX staff this morning:

TRUX Support fields several calls a month about how to activate a user account which is inactive. Usually, the account has been made inactive due to the user entering an incorrect passoword three times while trying to login. In order to reactivate the user, another user, with administration rights (Manage Users), will need to select the active flag on the account.

Here is a step-by-step walkthrough in case you or your users find yourselves in the same situation.

1. Open System > Administration > Manage Users.
2. Click the “Show Inactive Users” hyperlink (top right).
3. Double-click on the inactive user account you want reactivate.

The Modify Users program will open, with the selected user account.

4. Select the Active checkbox.
5. Change the user’s password to a temporary one, if they have forgotten it.
6. Click Save.

That’s it, the user account has been activated.

TRUX is constantly striving to provide the best software support in the waste industry.  The TRUX Software Forum is another easy way for TRUX users to get the help they need, when they need it. It’s all about Making the Right Choice.

TRUX Route Management Systems Inc., or just TRUX, is a software developer dedicated to providing the best software applications and support to the waste industry. To that end,  we’ve created our blog to discuss waste industry topics and issues, especially those which deal with software or backoffice application design.

We look forward to your comments and starting a dialog with our users and people in the waste industry in general.

What kind of articles would you like to see us talk about?